This Privacy Policy describes how Champagne Lane, hereafter referred
to as “the Site” collects, uses, and discloses your Personal
Information when you visit or make a purchase from the Site.
Collection of Personal Information
When you visit the Site, we collect certain information about your
device, your interaction with the Site, and information necessary to
process your purchases. We may also collect additional information
if you contact us for customer support. In this Privacy Policy, we
refer to any information about an identifiable individual (including
the information below) as “Personal Information”. See the list below
for more information about what Personal Information we collect and
why. We automatically collect various information about your device
when you access our site including information about your web
browser, IP address, time zone, and some of the cookies that are
installed on your device. Additionally, as you browse the Site, we
collect information about the individual web pages or products that
you view, what websites or search terms referred you to the Site,
and information about how you interact with the Site.
Minors
The Site is not intended for individuals under the age of 18. We do
not intentionally collect Personal Information from children. If you
are the parent or guardian and believe your child has provided us
with Personal Information, please contact us at the address above to
request deletion.
Cookies
You can control and manage cookies in various ways. Please keep in
mind that removing or blocking cookies can negatively impact your
user experience and parts of our website may no longer be fully
accessible. Most browsers automatically accept cookies, but you can
choose whether or not to accept cookies through your browser
controls, often found in your browser’s “Tools” or “Preferences”
menu.
Additionally, please note that blocking cookies may not completely
prevent how we share information with third parties such as our
advertising partners.
Using your personal information
Your personal information is used for the purpose of booking your
stay with us, for marketing purposes and for the intent of making
your experience with us and on our website better. These include
using the information mentioned below to book you in at our resort
and to confirm your identity upon arrival, provide you with invoices
and/or booking confirmations, communicate with you, screen our
bookings for potential risk, and when in line with the preferences
you have shared with us, provide you with information or advertising
relating to our products or services. This information includes
name, email address, phone number and residential address.
Sharing your personal information
As described above, we use your Personal Information to provide you
with targeted advertisements or marketing communications we believe
may be of interest to you. For example: We use Google Analytics to
help us understand how our customers use the Site. You can read more
about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/. You can also
opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout.We use a Facebook pixel to
understand how our customers use our site. We do this in order
provide more specialised ads to our customers. For more information
about how targeted advertising works, you can visit the Network
Advertising Initiative’s (“NAI”) educational page at
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Do not track
Please note that because there is no consistent industry
understanding of how to respond to “Do Not Track” signals, we do not
alter our data collection and usage practices when we detect such a
signal from your browser.
Your rights Pursuant to the Protection of Personal Information Act
(POPIA), if you are a resident of South Africa, we process your
personal information under the following lawful bases: Your consent,
the performance of the contract between you and the Site, compliance
with our legal obligations, to protect your vital interests, to
perform a task carried out in the public interest. If you are a
resident of the EEA, you have the right to access the Personal
Information we hold about you, to port it to a new service, and to
ask that your Personal Information be corrected, updated, or erased.
If you would like to exercise these rights, please contact us
through the contact information above. Your Personal Information
will be initially processed in Ireland and then will be transferred
outside of Europe for storage and further processing, including to
Canada and the United States.
Retention
When you place an order through the Site, we will retain your
Personal Information for our records unless and until you ask us to
erase this information.
Changes
We may update this Privacy Policy from time to time in order to
reflect, for example, changes to our practices or for other
operational, legal, or regulatory reasons.
Contact
After reviewing this policy, if you have additional questions, want
more information about our privacy practices, or would like to make
a complaint, please contact us via e-mail at
mary-ann@champagnelane.com.